From Discovery to Sale: Perfecting the CX on Marketplaces
From Discovery to Sale: Perfecting the Customer Experience on Marketplaces
How do you increase traffic to your products, and turn a visitor into a customer? What can you do to ensure that customers remember you—not just the marketplace you sell on?
Get answers to these questions and more in our virtual event with Newegg.
Wednesday, September 8 11 am PDT / 2 pm EDT
Ecommerce Marketplaces
Ecommerce marketplaces can amplify your reach, but how do you make sure that your brand stands out from the crowd? Even if you get traffic, there's no guarantee that you’ll land a sale. In fact, most sellers battle low conversion rates and struggle with customer retention. In this webinar, Zentail and Newegg will cover strategies for optimizing the customer experience from start to finish, so you can enjoy greater success on marketplaces.
SPEAKERS
Jon Ou
Newegg, Sr. Business Development Specialist
Jon works with a variety of sellers who are looking to create predictable and repeatable business through third-party marketplaces like Newegg.
TOPICS COVERED
- The different touch points of a marketplace
- Improving the checkout and delivery process
- Improving the post-purchase experience
Paul Capriolo
Zentail, Director of Growth
Paul is a champion of creating the best customer experience everywhere you sell, and works directly with sellers to increase the efficiency of their operations.
TOPICS COVERED
- The different stages of customer awareness
- How to optimize for SERPs
- How to optimize your product pages
Additional Speakers
- Alicia DeFinis: Director, Marketplace Growth, Walmart
- Zach Hekker: Sr. Mgr., Marketplace Partnerships, Walmart
- Dionne Resnik: Senior Manager, Media Group, Walmart
- Jeffrey Lee: Product Manager, Listing Quality, Walmart
- Girish Ramchandran: Sr. Technical Program Manager, Content Acquisition, Walmart
- Erik Charpentier: Product Manager, Walmart Fulfillment Services
- Jason Magee: Senior Director, Sales, Teikametrics
- Michael Sene: Director, Sales, Deliverr
This masterclass series will be streamed live on Facebook. Request to join the Walmart Marketplace Sellers group several days before classes start. You'll not only be able to view our livestream from there, but also meet fellow Walmart sellers to share ideas and ask questions.